How long do refunds take?
Once approved, refunds are usually processed back to the original payment method. Processing times may vary depending on your bank or payment provider.
Can I exchange an item for a different size or color?
Because products are made specifically for each order, exchanges for customer size or color selection mistakes may not be possible. We strongly recommend reviewing size charts carefully before ordering.
What if my item arrived damaged or incorrect?
If your order arrives damaged, defective, or different from what you ordered, please contact us within a few days of delivery.
Include clear photos of the product and packaging so we can review the issue and arrange a replacement or refund if eligible.
Do you accept returns?
Because many of our items are custom-made, we generally do not accept returns for buyer’s remorse, incorrect size selection, or change-of-mind purchases. However, we will gladly assist if your item arrives damaged, defective, or incorrect.
Can refunds be issued to a different payment method?
Refunds are usually returned to the original payment method used during checkout.
What if my order arrives with a printing issue?
If there is a visible printing defect or production mistake, please contact us with photos so we can investigate the issue.
What photos should I provide for damaged items?
Please include clear photos of the product, packaging, shipping label, and visible issue. This helps us review and resolve the problem faster.
Can I return a personalized item?
Because personalized products are custom-made, they are generally non-returnable unless they arrive damaged or incorrect.
