What if my package says delivered but I did not receive it?
Please first check around your property, mailbox, safe delivery locations, or with neighbors. If you still cannot locate the package, contact the shipping carrier and then reach out to our support team.
What should I do if my package is delayed?
Shipping delays can occasionally happen because of carrier issues, weather conditions, customs inspections, or high shipping volume. If your tracking has not updated for an extended period, please contact us for assistance.
How can I track my order?
Once your order has shipped, you will receive a tracking number by email. Tracking updates may take a short time to appear after the package is scanned by the shipping carrier.
Do you ship internationally?
Yes. We ship to many countries worldwide. International shipping times and costs vary depending on the destination country and local customs processing.
How long does shipping take?
Shipping times vary depending on the destination, shipping method, and product type. Estimated delivery times are shown during checkout, but delays may occasionally happen due to carriers, customs, weather, or high seasonal demand.
Why is my tracking not updating?
Tracking information can sometimes take time to refresh after shipment. Delays may occur while packages are in transit between shipping facilities.
Will I have to pay customs fees or import taxes?
International customers may be responsible for customs duties, taxes, or import fees depending on local regulations. These charges are not controlled by our store.
Are shipping costs refundable?
Shipping costs are generally non-refundable unless the issue was caused by a fulfillment error.
Do you offer expedited shipping?
Expedited shipping options may be available during checkout depending on the product and destination. Delivery speed can vary by carrier and region.
