Return, Refund, and Exchange Policy

Earnestlily LLC
75 East 3rd Street, Suite 7
Sheridan, Wyoming 82801, United States
Email: contact@earnestlily.com
Phone: +1 307 3107 610

Last Updated: January 21, 2026

At Earnestlily LLC (“Earnestlily,” “we,” “us,” or “our”), we strive to ensure that every customer is completely satisfied with their purchase. We partner with Printify, Inc., a print-on-demand fulfillment provider, to produce and ship all orders.

Since all products are custom-made for each order, this policy outlines how returns, refunds, and exchanges are handled, including eligibility, conditions, and the process to follow in case of defective or incorrect items.

1. General Commitment

A. Earnestlily LLC is committed to producing high-quality, custom-made products that meet your expectations.

B. Customer satisfaction is our priority. We aim to resolve any issues promptly if your order is defective, damaged, or incorrect.

C. This policy ensures a transparent process, providing clear guidelines on what to do if your order does not meet quality standards.

2. Overview of Returns, Refunds, and Exchanges

A. Due to our print-on-demand fulfillment with Printify, items cannot be returned or exchanged for reasons such as changing your mind or sizing preferences, unless specifically noted.

B. Refunds or replacements are available in the following cases:

  1. Products that arrive damaged during shipping

  2. Products that are defective or incorrectly printed

  3. Orders containing the wrong item

C. Items not listed above are considered non-returnable, including personalized or custom-made designs.

3. Conditions for Returns or Refunds

A. Notification Period: You must contact Earnestlily within 14 days of receiving your order to report any issue.

B. Proof Required: Provide your order number, a clear description of the problem, and photographs showing the defect, damage, or error.

C. Evaluation: Earnestlily and Printify will review the evidence. If your claim is approved, a refund or replacement will be issued.

D. Items must be in their original condition and packaging if requested, especially for inspection purposes.

4. Refund Process

A. Approved Refunds:

  1. Refunds are processed using the original payment method.

  2. Refunds are typically reflected within 5–10 business days, depending on your bank or payment provider.

B. Partial Refunds:

  1. If only part of an order is defective or incorrect, a partial refund may be issued for the affected item(s).

C. Shipping Costs:

  1. Shipping charges are non-refundable unless the error was caused by Earnestlily or Printify (e.g., wrong item shipped or defective product).

5. Exchange Process

A. Replacement Orders:

  1. Approved replacements will be produced and shipped at no additional cost.

  2. Production and shipping typically take 5–10 business days, depending on your location.

B. Non-Exchangeable Items:

  1. Custom or personalized items cannot be exchanged for a different design or customization.

  2. Only defective or incorrect items are eligible for exchange.

6. Reporting Damaged or Defective Products

A. Step 1 – Contact Earnestlily:

  1. Email contact@earnestlily.com with your order number, description of the issue, and photographs.

B. Step 2 – Inspection and Resolution:

  1. Earnestlily and Printify will evaluate the claim.

  2. If approved, a replacement or full refund will be issued.

C. Step 3 – Shipping Damage:

  1. Provide photos of both the packaging and the item if damage occurred during shipping.

  2. We will advise whether the item needs to be returned or disposed of.

7. Cancellations

A. Orders can only be canceled before production starts with Printify.

B. Once production has begun, cancellation is not possible.

C. Contact Earnestlily immediately at contact@earnestlily.com if you wish to request a cancellation.

8. International Orders

A. International shipments may be subject to customs duties or import taxes, which are the responsibility of the customer.

B. Refunds cannot include customs duties or taxes unless the order is defective or incorrect.

9. Non-Returnable Items

A. Personalized or custom-made items.

B. Digital products or downloads.

C. Sale or clearance items, unless defective or incorrectly fulfilled.

10. Processing Time

A. Refund Requests: Typically processed within 5–10 business days after approval.

B. Replacement Orders: Production plus shipping takes approximately 5–10 business days.

C. Earnestlily will keep you informed via email throughout the process.

11. Earnestlily’s Commitment to Customers

A. Earnestlily LLC is dedicated to providing:

  1. High-quality, custom-made products

  2. Prompt and fair resolution of order issues

  3. Transparent communication about production, shipping, and order status

B. We work closely with Printify to ensure that any problems with your order are resolved professionally and efficiently.

12. Contact Information

For all inquiries regarding returns, refunds, or exchanges:

Email: contact@earnestlily.com
Phone: +1 307 3107 610

Earnestlily aims to respond within 48 hours during business days.